[stevland]

Hi bion,

Please see this page:

Reapplying Mods after upgrade

[stevland]

I am not convinced that those came from this end.

I’ve scanned all of my releases for the past 10 years and haven’t found a single one.

Although I’m not saying it’s impossible. I have worked on Windows machines once or twice (but let’s just keep that between you and me).

I added a note to my release workflow:

search / delete all

• php_errors.log
• .DS_Store
• ._.DS_Store
• desktop.ini

If those files did come from me, I promise you won’t see the again. 😉

[stevland]

Hi Daniel,

This question seems to pertain to osTicket’s core functionality rather than a specific glitch introduced by osTicket Awesome.

But if you want to confirm, please have an agent press SHIFT + O in the Dashboard *before* attempting the same problematic click you described.

By pressing SHIFT + O your agent will be directed to the same page in vanilla osTicket.

If the same issue occurs in factory osTicket, you should consider reporting it in the osTicket Forum or, better yet, open an issue on GitHub.

But if the problem only occurs in osTicket Awesome, please do report back and I will try to figure out what you’re seeing.

Thank you!

[stevland]

Oh interesting. I didn’t know about that plugin.

But actually you don’t need it.

There is a poorly documented solution baked into osTicket Awesome already.

Just add your code to osta\js\user-scripts.js.

[stevland]

1. Did the system work correctly on 1.18.1? Could logged-in users open tickets without errors? (I assume yes, but just checking).
2. Does this happen for all logged-in users, or just specific ones?
3. Can you run this SQL and share the result?
   DESCRIBE ost_user_account;

[stevland]

Hi Christian,

1. Which version of osTicket Awesome are you running?
2. Is this a fresh install or an upgrade from a previous version?
3. What version of PHP?
4. I’ve never heard of osticket.error.log.
   1. Are you referring to your server’s Apache / PHP error logs?
   2. Or perhaps the Admin Panel > Dashboard > System Logs?
5. What happens if your agent presses SHIFT + O and enters old osTicket mode before trying to open a ticket?

[stevland]

Hi Dalibor,

As you have pointed out, in vanilla osTicket’s Ticket List, unanswered tickets (and tickets with a new reply) have a bold subject line. Which makes it really obvious.

But I also feel that it is a really unattractive solution. The bold text also steals too much attention away from tickets that have been answered, but are still important nevertheless.

That is why, years ago, I stopped using bold text in osTicket Awesome’s Ticket List and instead used this green icon to indicate that a ticket is unanswered or has a new reply:

I feel that this strikes the right balance of being obvious without being overbearing and ugly.

However, if you would like to restore osTicket’s default functionality of making the text bold, simply add the following to Admin Panel > Settings > Theme > Custom CSS:

table.list td div[style="font-weight:bold"] a {
font-weight: 600 !important;
}

After doing so your Ticket List will look like this:

[stevland]

Thank you for the update.

[stevland]

Sorry for the trouble!

I have activated your account for 2 years starting today.

Thank you for your support.

[stevland]

Thank you for providing the solution, Vic Hoste.

Just to be clear for the benefit of others who may run into this issue, here is what I think is going on.

1. You are have been using the Attachment Preview plugin in osTicket for some time and you are used to seeing the inline images in your tickets.
2. You install osTicket Awesome. You no longer see the inline images, and the ones that were embedded in old tickets appear as “broken” icons. This is because the plugin is no longer installed / activated.

But the solution is super simple! osTicket Awesome ships with the Attachment Preview plugin already integrated. All you need to do is go to Admin Panel > Manage > Plugins and install, configure and enable it.

I hope this helps!

[stevland]

Sorry for the late reply.

When you’re on the login page, press SHIFT + O to switch to the vanilla osTicket environment.

Does the Azure login option appear?

[stevland]

Have you made any progress on this?

[stevland]

Sorry, is a great question but it seems like no one has an answer.

I hope you figure it out!

[stevland]

It’s a great question, but it pertains to osTicket’s core functionality and is not specific to osTicket Awesome.

I suggest asking this question in the osTicket Forum where you are likely to receive more responses.

[stevland]

A very late reply!

This question pertains to osTicket’s core functionality and is not specific to osTicket Awesome.

If you are still having trouble, I suggest asking this question in the osTicket Forum where you are likely to receive more responses.